Return & Refund Policy
Returns are accepted only under the following conditions:
Product received is damaged
Product received is defective
Wrong product delivered
To request a return, please contact us with:
Order number
Clear photos or video of the product
Description of the issue
Send details to:
Or call: +91 1140793155
Non-Returnable Conditions
Returns will not be accepted if:
Product is used or damaged by customer
Return request is made after 48 hours of delivery
Product is returned without original packaging (if applicable)
Damage caused due to improper handling or misuse
Refund & Replacement
After verification, we will provide replacement or refund, as applicable.
Refunds will be processed to the original payment method within 7–10 working days.
Replacement will be dispatched within 2–5 working days after approval.
Cancellation Policy
Orders can be cancelled before dispatch only.
Once shipped, cancellation may not be possible.
Contact Information
BGI (Balaji Group India)
Address: I-167, DSIIDC Industrial Area, Sector 4, Bawana, Delhi – 110039, India
Email: connectbgi@zohomail.in
Phone: +91 1140793155
